CONTACT & SUPPORT
Royale Casino Contact & Support
Royale Casino customer support works 24 hours a day, 7 days a week. You can reach the team through in-site live chat, email and the official Telegram channel. Working hours are counted in Baku time (UTC+4).
Support channels
The channels below are for official support. The exact address and handles are shown inside the "Support" area of your account on the official site — the values here are placeholder formats and do not belong to any third party.
Live chat (24/7)
The fastest route. Log in and tap the chat button at the bottom right. You usually get a reply within a few minutes.
Address format: support@___ (the official domain is confirmed on the site). Best for account verification and requests that need documents attached.
Telegram
Official channel: @___ (verify only via the link shown on the site). Warning: never share personal data with fake channels.
Response times
Expected response times by channel are shown below. On holidays (for example Novruz or Qurban Bayramı) times can stretch a little because of higher demand.
| Channel | Hours | Average reply |
|---|---|---|
| Live chat | 24/7 | 1–5 min |
| Received 24/7 | 2–24 hours | |
| Telegram | 09:00–01:00 | 10–30 min |
Illustrative contact form
The form below is for illustration only — no data is collected on this page and nothing is submitted. For a real request, please use live chat or email.
Frequently asked questions
How do I delete my account?
To close an account, send a request via live chat or email. Identity verification may be required. If you just want a break, look at the self-exclusion tools instead.
Which languages does support reply in?
Azerbaijani and English. You can write your request in either language.
Why is a reply delayed?
The most common reasons are peak hours and holiday demand. For urgent matters, live chat is the fastest channel.
Where can I read more about the brand?
For the company, licence and editorial principles, see the About page.
Play responsibly
Gambling is for players aged 18 and over, and it should stay entertainment rather than a way to make money. If you need to set limits or take a break, our support team can help — or read the responsible gaming tools directly.
Still need a hand?
Live chat is the quickest way to reach us. To learn more about the brand and its licence, visit the About page. 18+ · play responsibly.